Frequently Asked Questions
Everything you need to know about your Nails R Us experience, from shipping to salon-quality results.
What is the average shipping time for my order?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout if you need your nail supplies sooner.
Are your gel polishes and acrylics professional grade?
Yes, all Nails R Us products are formulated to professional standards, ensuring high pigment, long-lasting wear, and a chip-resistant finish for both salon and home use.
What is your return policy on opened beauty products?
Due to hygiene and safety regulations, we cannot accept returns on opened or used nail polishes and liquids. However, if a product arrives damaged or incorrect, please contact us within 14 days for a replacement.
Are your nail products cruelty-free and vegan?
We are proud to say that the majority of our catalog is 100% vegan and cruelty-free. Please check the individual product descriptions for the 'Leaping Bunny' certification icon.
Do I need a UV or LED lamp for all your polishes?
Our Gel Polish collection requires a UV or LED lamp to cure. However, our 'Quick-Dry' lacquer line air-dries naturally and does not require any special equipment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.